The Life of a New Account Manager at Express Medicals by Joe Richardson


Although I thoroughly enjoyed the interview process I was still a little apprehensive to start my new role as an account manager with Express Medicals. As naturally, the human mind is always a little cautious to the ‘unknown’.

However, my apprehension was soon swept aside when our Commercial Manager Rory Evans welcomed me into the business. We sat and had a coffee had a general chit-chat and he explained that there was no pressure and that I should feel comfortable to develop at my own pace and enjoy the learning process, which immediately made me feel at ease.

Rory then took me around the business and introduced me to all the different departments. After meeting everyone I certainly got the feeling that this is very much a peoples company, where everyone is genuine and gets on well as a team.

During my first month here I’ve worked closely with the senior account managers Harvey and Hayley who have been extremely helpful and I’ve learned a lot from them in such a short space of time. I have felt comfortable asking them any questions however silly they might be and they have always gone out of their way to help.

I’ve been given responsibility from the outset taking over a number of accounts, also within my first month I have recently set up and attended my first client meeting. It was a great experience to be involved in a client meeting to gain insight into what kind of questions clients may have before signing a contract with us. Rory assisted me with the client’s questions and together we successfully won some new business- which was a great feeling.

There are little quirks at this workplace that make it very special.

For example, our CEO Dan Hegarty makes it his business to walk around to all the departments and check up to see how all members of staff are doing. From previous experience it is usually the staff chasing the manager or CEO around the building to get a minute of their time, but not here, this gives everyone a real sense of value and transparency throughout the business. We also have fruit and snacks week giving us the opportunity to order our favourite fruit and snacks. In the sales and marketing department we enjoy ‘foursies’ where at four o’clock when we need that energy to make it through the end of the day, we can indulge in healthy snacks.

My previous role was as a sales consultant and coming from a fast-paced, competitive sales environment it has been extremely refreshing coming into a relaxed but yet professional atmosphere where all departments work together to ensure the best results. In addition, it is clear to see the management have complete faith and trust in the staff here to get their individual jobs done as staffs are given the flexibility to manage their own time.

Everyone has made me feel very welcome and I look forward to growing with the business!