Results Executive

Written By Guest User

The company

Express Medicals is one of the UK’s leading occupational health providers, established for over 29 years with 18 clinics across the UK, offering onsite assessments and drug and alcohol testing across the UK.

We support SMEs through to some of the largest blue-chip organisations within the rail, construction, engineering, and manufacturing sectors.

We are a quality and people focused business which has been a main contributor to our success, we have our own in-house physicians, nurses and occupational health technicians which enables us to be agile in the service delivery we offer our clients.

Purpose of the role

We’re looking for a Results Executive to join our friendly, hard-working team in our main office in London Rotherhithe. This is an office-based role with the option of hybrid working. You’ll report to the Results Manager and play a key part in processing medical, drug and alcohol results each day, ensuring accurate communication with clients, candidates and colleagues.

The role requires strong attention to detail, clear communication and the ability to manage multiple tasks. You’ll be handling sensitive information, so a high level of accuracy and respect for confidentiality is essential.

Key responsibilities

  • Process post received from our external clinics

  • Produce and issue reports, results and certificates through a range of channels

  • Co-ordinate medical referrals with external clinics, including sourcing clinics, completing referral forms, and monitoring reports to ensure timely issue to clients

  • Upload results to external databases and client portals in line with service level agreements

  • Record and maintain customer data in line with data protection legislation

  • Provide back-office support to investigate and resolve customer queries and complaints at the request of the Customer Support Team or a Senior Manager

  • Manage customer expectations around timescales, including delayed or pending results

Person specification

The role requires strong attention to detail, clear communication and the ability to manage multiple tasks. You’ll be handling sensitive information, so a high level of accuracy and respect for confidentiality is essential.

The plus points

  • An opportunity to join a market leading business and to play a valuable role in its ambitious growth plans

  • You will be working within a busy team that holds high standards, but also has a fun, friendly and supportive culture

  • Being part of a health business who truly cares and values its people

  • Additional days of leave on birthdays and work anniversaries

  • Pension and private health insurance

To apply, send a CV and cover letter to workhealth@expressmedicals.co.uk.

Guest User