This document must be read in conjunction with our Terms of Business. These are also available on our website and may be amended from time to time.
Interpretation
The Supplier, us, our, we means Express Medicals Plc.
The SLA means this agreement including documents incorporated or referred to.
The Client, you, your means your organisation
SLA Price means the price exclusive of value added tax that is payable to us by you as set out within our standard price list. Price changes will be notified to you in writing.
Services means the services and the goods that we are able to supply to you as set out within our standard price list.
Booking Request means an order for Services issued by you to us which together with our Terms of Business forms a binding agreement between you and us for the provision of the Services.
Candidate, data subject means an individual who is referred to us by the Client
DOA means Drugs of Abuse testing.
Office Hours means Monday-Friday, 08:30-17:00 Excluding Public Holidays.
Service Provision
We will supply the Services as and when requested by you and you will pay the SLA price within the agreed time-scales as specified within our standard Terms of Business. We will comply with all legal requirements and also the requirements of the various regulatory authorities. For cases of occupational disease discovered during occupational health testing and/or monitoring it is the responsibility of the client to report any adverse findings to the HSE under current RIDDOR legislation.
Express Medicals Plc has a Business Continuity Plan in place to ensure as far as is reasonably practicable the continuity of Services in the event of a disruption affecting our personnel, facilities, systems or supply chain. We will strive to notify you promptly in the event of any such disruption and to keep you updated as needed until such time as the delivery of our Services returns to normal.
We will implement where possible contingency plans to minimise disruption to our Services which may include introducing temporary or permanent changes to our operational processes. Please contact us if you feel that we have not delivered Services within the timeframes specified in this SLA, so that our Commercial Team can discuss the particular circumstances and options with you.
Bookings
Our usual lead time for appointments is as follows:
London Head Office: Same/next working day
Regional clinics: Within 3-5 working days
Management referrals: Within 3-5 working days
On each occasion that you wish to order Services under this SLA a Booking Request will be issued by you to us specifying the Services ordered along with the delivery address, and any special instructions. Until such time as credit terms are issued to you all bookings must be supported by credit card or pre-payment. Please note credit card payments are charged the working day prior to the date of the appointment.
Subject to the above, your Booking Request must include any purchase order numbers, references, cost centres or other information you wish to be put on any invoice or other documentation. We are not bound by any of your internal audit requirements, procedures, restrictions or other matters unless specifically notified to us at the time of each booking.
We accept telephone, email and online requests for bookings. If you have specific requirements you should ensure your employees are aware of your policy and we are notified at the time of each booking. An email confirming each booking and any specific requirements, including facility requirements, will be sent to your email address.
Locations
Express Medicals Plc provides Services via our network of regional clinics located across Great Britain. Express Medicals Plc offers on-site Services around the UK. We also offer pre-arranged Services outside Office Hours and at weekends. For group bookings we are happy to undertake these at your premises.
Drugs of Abuse (DOA) Testing
With regards to Drugs of Abuse testing, samples are collected by trained collection officers. Strict chain of custody procedures are followed.
Samples can be collected at Client premises as well as at Express Medicals Plc clinics. Toilet facilities and a private room must be made available for on-site sessions. Each test takes approximately 10 minutes. This is sufficient time to allow the completion of necessary paperwork and to discuss any recent medication that has been taken. The requirement to comply with any particular standard e.g. Network Rail, London Underground, Crossrail, must be specified by you at the point of booking.
Results and Notifications
Our usual timescales for notification to you are:
Fast-track DOA*: From 5pm the following working day**
For Cause / Post-Incident DOA*** : From 5pm the following working day**
Standard medical assessment: Within 1-5 working days
Standard DOA: Within 3-5 working days
Management referrals: Within 3-5 working days
Assessments conducted via our third party network: Within 5-10 working days
* This service incurs additional charges, as set out within our standard price list.
**you will receive notification of either a negative result, or that the sample requires further analysis. An additional 5 working days is required if the sample is sent for further analysis.
***Requires an additional subscription
Notification and reporting times for any of the other Services offered by Express Medicals Plc may vary depending on the nature and specification of the Services performed.
Notifications will be communicated via our secure portal or encrypted email. Results of Network Rail assessments will be notified via the Sentinel database.
You will be notified of candidate attendance and non-attendance via your designated email address(es).
As applicable to the scope of Services you will be notified of any suspected and confirmed new cases of work-related ill health by means of a written report. This will assist in your responsibilities under current RIDDOR legislation, and further advice can be provided if needed by contacting our Results Team.
We will be happy to offer advice about onward referral to an appropriate specialist which can be made via the GP (NHS) or privately. Upon request one of our doctors will write a referral letter, which may be subject to an administrative fee.
We should be notified as soon as practically possible of any changes to your address and contact details.
GDPR / Data Processing
Express Medicals Plc is registered with the Information Commissioner’s Office (ICO) as a Data Controller. Please see the Privacy Notice on our website for further information on how we comply with Data Protection legislation.
Customer Service
If you wish to discuss our service or have any complaints then please raise the matter as soon as possible with our Commercial Team on 020 7500 6901.
Law
The parties shall accept the non-exclusive jurisdiction of the English courts and agree that this SLA is to be governed and construed according to English law.